At CYRUS, customer service is one of the core activities!
For us, customer service is not a mandatory function that is only provided in case of an emergency. Instead, we proactively care about you, our customers, and “our” (your) machines.
Consulting / Project Engineering:
At CYRUS, service already begins in the bidding phase: We will not provide you with a catalogue of standard products, of which you can choose the solution that suits you the most. Instead, we take a proactive approach: We will listen to you, we take your needs and wishes into account and we will work together to find the optimal solution for you. In a first step, we will look at the process technology by analysing your production process. The application engineering and the conceptual design of the system is decisive to create an optimal solution. Only when all of these factors have been clarified, the process will continue with the layout and design of your machine.
Before any machine leaves our site, it will be tested thoroughly. The vibration data are measured and recorded, so that you can be assured that the machine will reliably fulfil its function from day one onwards.
For the installation and commissioning of CYRUS machines as well as the instruction of your workshop staff, we can provide you with our highly experienced supervisors and service technicians.You can also provide your employees to assist the installation, in order for them to familiarise themselves with the machine during its installation process. Depending on the complexity of the machine and experience of your staff, there is also the possibility that we supply the machine and you independently take over its installation and the process of commissioning.
Maintenance and modernisation:
Is there maintenance coming up for your equipment? Is your machine getting on in years and needs to be repaired or modernised? We would be happy take on these tasks for you. We can support you with maintenance and repair work, even for machines from other manufacturers.
In case there is any problem with a machine, we immediately look into the root cause analysis and find the right solution. Of course, we would be happy if the practitioners, so your experts on site, would support us with their experience in this process.
If an analysis of the machine on site by our service technicians or engineers is required, we use the latest equipment for vibration measurement.
In case of an emergency, you can reach us via our hotline seven days a week, around the clock. You can rely on us as your competent partner when it comes to the deployment of a service technician, the supply of spare parts or to provide technical advice in case of problems, also outside of usual office hours.
We store a wide range of different spare parts. This enables us to react quickly to customer needs. Specialty parts that are not kept in stock are provided by our service department in a very short time. When purchasing parts, we rely on reputable and reliable partners.
To further increase security against operational interruptions, we can offer you a spare parts package even prior to delivery of the machine.
If there is anything we can do for you, please do not hesitate to contact us:
General Office: +49(0)201 2196130